ELTONI — PRIVACY POLICY (GLOBAL)
1. Introduction
This Privacy Policy explains how Eltoni (“we”, “us”, “our”) collects, uses, processes, and protects personal data when you use our mobile application and related services (“Platform”).
Eltoni is a global platform designed to enable discovery, booking, and management of beauty and wellness services, with a focus on respectful, inclusive, and safe user experiences, including for LGBTQ+ users and allied communities.
2. Scope
- All users of the Platform worldwide
- Mobile and web applications
- Communications and interactions with Eltoni
3. Data Controller
The data controller responsible for your personal data is the same legal entity operating Eltoni.
(Company details, address, and contact email remain unchanged.)
4. Categories of Data We Collect
4.1 Personal Information
- Name
- Email address
- Phone number
4.2 Account & Profile Data
- Profile details
- Business information
- Photos, descriptions, content
4.3 Booking & Transaction Data
- Appointment details
- Booking history
- Preferences
4.4 Technical Data
- Device type
- Operating system
- IP address
- App usage data
4.5 Location Data
- Approximate location (if enabled)
4.6 Optional Identity & Preference Data
- Pronouns
- Accessibility preferences
- Inclusivity-related preferences
5. How We Collect Data
- Directly from you (registration, profile, bookings)
- Automatically (device and usage data)
- From third parties (payment providers, integrations)
6. Purpose of Processing
- Operate and maintain the Platform
- Enable bookings and communication
- Personalize user experience
- Improve safety and trust
- Provide customer support
- Detect and prevent fraud or abuse
- Comply with legal obligations
7. Legal Basis for Processing
- Consent
- Contractual necessity
- Legitimate interests
- Legal obligations
8. LGBTQ & Sensitive Data
- Collected only when relevant
- Treated with enhanced care
- User control over submission and visibility
- Not required unless necessary
9. Data Sharing
- Payment processors
- Cloud hosting providers
- Analytics services
- Customer support systems
We may disclose data if required by law or to protect users. We do not sell personal data.
10. International Data Transfers
Your data may be transferred and processed outside your country. We apply appropriate safeguards.
11. Data Retention
We retain data only as long as necessary for services, legal compliance, dispute resolution, and enforcement.
12. Security Measures
We use reasonable safeguards, but no system is completely secure.
13. User Rights
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Withdraw consent
14. U.S. Privacy Rights
Rights include access, deletion, knowledge, and non-discrimination.
15. Canada Privacy Rights
Includes access, correction, and withdrawal of consent.
16. Cookies & Tracking Technologies
Used for analytics, performance, and personalization.
17. Third-Party Services
Third-party services (e.g., Apple, Google) have their own privacy policies.
18. Children’s Privacy
Not intended for users under 18.
19. Automated Decision-Making
Used for recommendations and safety. No legally binding decisions.
20. Account Deletion
You may request deletion. Some data may be retained as required by law.
21. Changes to This Policy
Continued use of the Platform means acceptance of updates.